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What if I smell gas?

If you smell gas or think there is a leak you must phone Cadent on 0800 111 999 immediately. They should respond to your call straight away.

Do not:

  •  Smoke
  •  Ignite any flames
  •  Touch, or do anything, which may spark and ignite gas
     (this includes turning light switches on or off, or using lighters and cooker ignitions,
     or opening windows)
  •  use mobile phones or any other electrical equipment near the suspected leak.


  •  Telephone Cadent on 0800 111 999 immediately. If you are calling from a
     mobile phone then you should make this call from outside the property, at a safe distance
     away from the suspected leak
  •  Switch off the appliance and do not reuse until it has been checked by a Gas Safe
     registered engineer
  •  Shut off the gas supply at the mains (if you know where this is)
  •  Get fresh air immediately – the safest way to do this is to leave the property and call
     Cadent immediately from a safe distance away from the suspected leak
  •  Visit your GP or the hospital immediately if you believe you may have symptoms related to
     carbon monoxide poisoning
  •  Contact a Gas Safe registered engineer or your landlord to have any necessary repairs
     carried out to the affected appliance(s).

It is important you telephone Cadent if you think you smell gas; the leak may not be inside your property but could be coming from a neighbouring property or the street. Cadent engineers will identify the source of the problem and carry out any repairs they may be responsible for, or turn off the gas supply and notify the council of any repairs that may be required (dependant on the location of the problem).

Why is it important to check gas appliances
are safe to use?

Most gas appliances need a chimney or flue to remove the fumes and to ensure that the fumes from the gas appliance are not mixed with the fresh air you need to breathe. Gas appliances need air to burn safely. With enough air, gas appliances produce carbon dioxide and water in safe amounts, which are normally taken away by a chimney or flue. A gas appliance will produce carbon monoxide if there is too little air, or the chimney, flue or gas vent is blocked.

What is carbon monoxide gas?

Carbon monoxide gas is highly poisonous to both people and animals. It is difficult to recognise because it has no colour, smell or taste. The danger signs are stains, soot or discolouring around the top of a gas fire or at the top of a gas water heater or boiler. A conventional gas appliance should have a normal blue flame – not yellow or orange.

The symptoms of carbon monoxide poisoning are similar to those caused by other illnesses, such as colds or flu. However, if you suffer from unexplained headaches, chest pains, muscular weakness, sickness, diarrhoea, stomach pains, sudden dizziness when standing up, or general lethargy after using a gas appliance, stop using it, report it to Norwich City Council and go and see your doctor.

If you think there is a carbon monoxide leak call Cadent immediately on freephone 0800 111 999.

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