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This new website is a joint initiative between Gasway and Norwich City Council, to provide our tenants and leaseholders with important information on gas safety, and the option to have a say in the way that the service is provided.

Members of the Norwich Tenants' CityWide Board have played a key part in the writing and layout of this site and have given it their Tenant Tick of approval in recognition of its relevance and user-friendliness.

About Gasway

Gasway provides a range of heating services such as the installation of new boilers and the servicing of gas appliances, to a range of customers across East Anglia. Our company headquarters are based locally in Norwich, so both our location and our expertise as gas specialists means we are well suited to serving the needs of customers in Norwich, Ipswich, Bury St Edmunds and Cambridge and throughout Norfolk, Suffolk and Cambridgeshire.

About Gasway

We are the main contractor for Norwich City Council’s gas servicing, repairs and maintenance contract.  We carry out annual gas appliance and solid fuel safety inspections, as well as annual safety inspections for properties with alternative forms of heating (such as electric heating, district heating, and sheltered housing schemes). In addition to this we carry out heating repairs on behalf of Norwich City Council.

For more information about Gasway please visit our website at


About Norwich
City Council

Norwich City Council offers a variety of services and advice to landlords, tenants (both private and housing association) and homeowners. We manage over 15,500 council homes and 2,500 leasehold properties in Norwich, and provide a range of housing services to our tenants.

We are working hard to improve the quality, choice and standards of housing in the city. Significant investments are being made in our housing stock to improve homes for our tenants, and we are making it easier for customers to find the right house through our Home Options scheme.

By creating neighbourhoods which are attractive, successful and sustainable, and with our drive to increase tenant participation, we will ensure that residents have more say in local issues.

If you require more information please contact us . Alternatively, you can visit our website at

About City Council

Are you a tenant or a leaseholder?Are you a tenant or a leaseholder?Are you a tenant or a leaseholder?Are you a tenant or a leaseholder?

This website is for the council’s tenants and leaseholders. It allows you to report problems with your gas appliances which may require a visit from Gasway.

Contact Gasway today

You will also be able to find advice, safety tips, and contact details on this site.

Please report problems direct to Gasway rather than to the council, using the online form or by calling us on 01603 258617, as this will make it quicker and easier to deal with your enquiries and carry out any necessary repairs.

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Gasway Norwich City Council
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